Track 3 Session 7

10:30 to 11:30 a.m. Wednesday, June 16, 2010

Bridging the Gap: Building Effective Reliability Partnerships with Customers

A well designed reliability program will both help improve the reliability of a product and demonstrate/assure the reliability of existing products to potential and existing customers. Therefore, one key step in building a successful reliability program is to communicate effectively and exchange reliability data with the customer. This communication will help the customer relate reliability issues back to the manufacturer. Additionally, this communication will both prove the reliability of the existing product to the customer and assure that future products will take into account the lessons learned from past failures and, therefore, be more reliable. This presentation will detail the struggles and successes one organization has had in setting up such partnerships in the reliability-critical subsea industry.

Key Words: Reliability Partnerships, Reliability Assurance, Field Reliability Data

Amar Thiraviam and Jeremy Lucas

Teledyne ODI

Daytona Beach, Florida