Track 2 Session 4

1:40 to 2:40 p.m. Wednesday, October 20, 2010

RCA: Things You Thought You Knew

The presentation will give audience an overview on how to have effective and practical Root Cause Analysis (RCA) exercise. The main objective is to outline the dos & don'ts when performing RCA as told from the practitioner's point of view. It will combine both experience and formal learning on RCA and will touch on the fundamental approach for a comprehensive yet practical analysis. The presentation will deliberate on the soft skills required (on top of technical know how) as well as mastering the soft issues (while doing the analysis) and having the correct mindset, and will lead to impactful learning and effective solutions. It also includes common mistakes encountered in doing RCA and how good facilitation and quality assurance exercises will ensure that the thinking process is done systematically and correctly. It will give tips on how detailed an RCA should be, how to define the boundary and, most importantly, what type of RCA tool should be used to suit various needs. The audience will have a glimpse at the available RCA tools in the industry, the different strengths each tool has, and the caution needed to address specific flaws of each tool. Suitability of the technique to fit different scenarios or investigations will be revealed. The presentation is tailored to cater to general audiences. Nevertheless, it serves as a quick and practical guide for RCA dummies and gives fresh perspective for the RCA experts.

Key Words: RCA, Structured Thinking Process

Mohd Sahrul Harun

MTBE/PP (Malaysia) Sdn Bhd