Track 2 Session 8

1:40 to 2:40 p.m. Thursday, October 21, 2010

Reliability Curves in Extended Warranty Space

We take a look at the application of reliability analytics and theory to an extended warranty operation in practice. This includes the management of very large data sets, building models of failure rates, the detection of bad products, and finally, the construction of cost estimates needed for assessing adequate insurance coverage and/or the level of self-insurance.

Key Words: Extended Warranty, Failure Rates, Hazard Curve, Insurance, Self Insurance, Provisions, Proportional Hazards, Consumer Electronics

Andrew Scott

ICF (Australia) Pty Ltd